Frequently Asked Questions

What if I have access through my church?

A RightNow Media account can only be applied to a single institution. We know it is common for Christian schools to be affiliated with a church, but a church subscription does not include a license for use within the school or vice versa, thus one subscription cannot be shared between the two entities (church and school). Even if your school is a direct ministry of a particular church, the school and church do each need their own subscriptions as a site license to use our services in each setting. Continuing Education Unit (CEU) courses offered by RightNow Media are exclusively available to subscribing schools and are not available to churches. Individual account information and personal access to RightNow Media through a church is not to be used within a school context or distributed throughout any affiliated organizations. If you or an organization affiliated with your school has a subscription to RightNow Media, that subscription can only be used personally or in conjunction with the subscribing organization.

Can I share a RightNow Media account with my church and school?

No. A RightNow Media account can only be applied to a single institution. We know it is common for Christian schools to be affiliated with a church, but a church subscription does not include a license for use within the school or vice versa, thus one subscription cannot be shared between the two entities (church and school). Churches and affiliated schools need separate subscriptions. Have questions? Schedule a demo with our Sales Team and we’d be happy to help.

What are the terms of use for showing RightNow Media content publicly (e.g., in a lesson or at a school event)?

RightNow Media content is licensed for use within the subscribing organization. This means that RightNow Media content can be shown in person but not recorded and distributed (e.g., a school assembly livestream showing an entire RightNow Media session should not be made public). For more information, visit RightNow Media’s Terms of Use.

Who should I contact if I need help with my account after signing up?

Be sure to check out our Help Desk if you’re looking for help with your account or platform features. If you can’t find what you need there, you can always call us at 972-560-4000 or email support@rightnowmedia.org.

Who should I contact if I need help with the sales process?

If you need help during the sales process or have questions about subscribing to RightNow Media for your school, our team would love to talk with you. Fill out this form and you can schedule a meeting with our team to learn more.

How is pricing determined?

RightNow Media pricing is determined by your school’s enrollment. Visit our pricing page to learn more.

What is the refund/cancellation policy?

All payments are non-refundable. If your school ever decides to stop using RightNow Media, we require a 30-day notice which can be submitted by calling us at 972-560-4000.

What if my school is tax exempt?

Learn more about tax exemption with a RightNow Media account here. Please submit your tax exemption paperwork within five days of signing up for RightNow Media. Once submitted, it takes one to two business days for tax-exempt status to go into effect. Note: RightNow Media is unable to refund taxes charged to a customer.

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